Terms of Use, Privacy Policy & Disclaimers

    Last updated: December 2024

    1. Introduction

    Curated Therapy Collective ("CTC," "we," or "our") connects clients with independently practicing, licensed mental health professionals.

    CTC is not a therapy group, treatment provider, or medical entity, and does not provide therapy or medical services directly.

    By using our website, referral forms, or related services, you acknowledge and agree to these Terms of Use and this Privacy Policy.

    2. Scope of Services

    • CTC serves as a referral and connection platform, not a clinical service.
    • All clinicians within the Collective are independent practitioners responsible for their own practice, licensure, and clinical decisions.
    • Communication through CTC does not establish a therapist client relationship.
    • CTC staff review client information solely for the purpose of facilitating appropriate referrals.

    3. User Responsibilities

    For Clients:

    • You agree to provide accurate information in your intake form to help ensure a clinically appropriate fit.
    • You understand that choosing to engage with a referred clinician is your decision.
    • You acknowledge that therapy, outcomes, and fees are handled directly between you and your clinician.

    For Clinicians:

    • You agree to maintain active licensure, professional insurance, and ethical compliance per NASW, APA, or ACA standards.
    • Membership in CTC does not constitute employment, supervision, or legal partnership with CTC.

    4. Privacy Policy & HIPAA Compliance

    CTC is committed to protecting your privacy and maintaining the confidentiality of your personal information in accordance with the Health Insurance Portability and Accountability Act (HIPAA) and other applicable privacy laws.

    Our HIPAA Commitment

    While CTC operates as a referral platform rather than a healthcare provider, we maintain HIPAA-compliant practices for handling any health-related information you share with us. All clinicians in our Collective are independently licensed professionals who maintain their own HIPAA compliance in their clinical practices.

    Information We Collect

    • Contact information (name, email, phone)
    • Basic demographic and preference details (e.g., goals, location, scheduling availability)
    • Any information voluntarily shared on intake or membership forms

    CTC does not collect or store:

    • Protected Health Information (PHI) including diagnostic details, therapy notes, or medical records
    • Sensitive financial information (beyond optional payment processing for referral fees)
    • Social Security numbers or government identification

    How We Use Your Information

    • To review client submissions and facilitate appropriate connections
    • To communicate updates, scheduling, or referral details
    • To improve our referral and membership experience
    • Information is never used for marketing without your explicit consent

    Data Security & Confidentiality

    • All data transmissions are encrypted using industry-standard SSL/TLS encryption
    • Intake and membership data are stored on secure, encrypted servers
    • Access is strictly limited to authorized CTC staff on a need-to-know basis
    • We do not sell, share, or rent personal information for marketing purposes
    • Regular security audits are conducted to ensure data protection

    Your Rights

    • Request access to your personal information
    • Request correction of inaccurate information
    • Request deletion of your data (subject to legal retention requirements)
    • Opt out of non-essential communications

    5. Fees and Payment Policy

    • CTC's connection service is complimentary for clients seeking therapy referrals.
    • Clinician members pay a membership fee to participate in the Collective, which supports clinician-led review and coordination.
    • Therapy or coaching fees are handled directly between clients and clinicians.
    • CTC is not involved in billing, insurance claims, or disputes between clients and clinicians.

    6. Disclaimers

    • CTC does not provide clinical care or therapy services.
    • Inclusion of any clinician in the Collective does not constitute endorsement or guarantee of outcomes.
    • CTC makes reasonable efforts to verify licensure and professional standing but does not supervise clinical care.
    • Use of CTC services is at your own discretion and risk.

    CTC is not a crisis service. If you are in crisis or need immediate help, please call or text 988 to reach the Suicide and Crisis Lifeline or contact local emergency services.

    7. Ethical and Professional Standards

    CTC and its members uphold the principles of the NASW Code of Ethics, APA Ethical Principles of Psychologists, and ACA Code of Ethics.

    We are committed to integrity, confidentiality, cultural competence, and client welfare in all aspects of care coordination and referral.

    Confidentiality Guarantee

    All communications with CTC are treated as confidential. Your information will never be disclosed to unauthorized parties without your explicit written consent, except as required by law (e.g., imminent risk of harm, court orders, or mandatory reporting requirements).

    8. Limitation of Liability

    CTC shall not be liable for any actions, decisions, or services provided by independent clinicians or for any harm, injury, or loss arising from their care.

    By using CTC's services, you release CTC and its affiliates from responsibility related to clinician actions or outcomes.

    9. Intellectual Property

    All website content, materials, and branding elements are the property of Curated Therapy Collective and may not be copied or redistributed without written permission.

    10. Policy Updates

    This policy may be updated periodically to reflect best practices, compliance standards, or service changes.

    Any updates will be posted on our website with the effective date indicated.

    11. Contact

    For privacy inquiries or policy-related questions, please contact:

    hello@curatedtherapycollective.com

    (561) 212-0484

    We typically respond within 1-2 business days.

    Curated Therapy Collective, LLC
    West Palm Beach, Florida

    Curated Therapy Collective (CTC) is committed to providing an inclusive and accessible experience for all users. If you encounter any difficulty accessing our website or materials, please contact us at hello@curatedtherapycollective.com for support or alternative access.