Question 1

How is CTC different from other therapy platforms?

Accepted Answer

Most directories hand you a list and wish you luck. At CTC, a licensed clinician reviews every inquiry personally and selects your recommendations based on clinical fit, history, and goals — not availability or sponsored placement.

Question 2

How does the concierge process work?

Accepted Answer

You complete a brief Connection Form — about five minutes. A clinician on our team reviews your response and sends you a short, curated list of therapist recommendations within 48 hours. If the first fit isn't right, we find you someone better.

Question 3

What does concierge matching cost?

Accepted Answer

Our concierge matching service is always complimentary. You pay your chosen therapist directly for sessions.

Question 4

How are clinicians selected for the network?

Accepted Answer

Every clinician in our network is independently licensed, credential-verified, and personally reviewed by our team. We cap membership by specialty and region to protect the quality of each referral.

Question 5

What if the first therapist isn't the right fit?

Accepted Answer

We follow up. Tell us what didn't work, and we'll find you someone better. No awkwardness. No starting from scratch.

Question 6

Do your clinicians offer virtual sessions?

Accepted Answer

Most clinicians in our network offer telehealth, in-person, or hybrid options. We'll factor your preference into your match.

Question 7

How is my information protected?

Accepted Answer

Your Connection Form is handled confidentially in accordance with HIPAA guidelines. Your information is accessible only to authorized CTC clinical staff and is never shared with third parties.

Question 8

How is CTC different from other directories or networks?

Accepted Answer

CTC is not a directory — it's a curated professional network. You don't pay for placement and hope clients find you. Our clinical team personally reviews every client inquiry and selects clinicians based on fit. You receive a warm introduction, not a cold lead.

Question 9

What does membership include?

Accepted Answer

A professional profile in the collective
• Curated, clinician-reviewed client introductions
• Peer consultation groups
• Professional development events
• Profile support and optimization
• Access to the CTC clinician community

Question 10

Is there an application fee?

Accepted Answer

Yes. A one-time $99 application fee is collected when you submit your application. This covers the cost of reviewing your credentials and building your profile. Recurring membership billing ($125/month or $1,375/year) begins after acceptance and onboarding.

Question 11

How many referrals should I expect?

Accepted Answer

Referrals are based on fit, availability, geography, and timing. We don't guarantee volume. CTC is a professional network — the value is in the quality of the introductions and the community, not a lead quota.

Question 12

How does billing work?

Accepted Answer

A one-time $99 application fee is collected at the time of application. Memberships are then billed monthly ($125/month) or annually ($1,375/year — one month complimentary). A 12-month minimum commitment is required. All memberships are non-refundable.

Question 13

What happens if I deactivate my membership?

Accepted Answer

After your 12-month term, you may cancel with 30 days' written notice. Upon deactivation, your profile and referral access close. You remain in our professional network at the community level.

Question 14

What are my first steps after approval?

Accepted Answer

1. Check your email for your activation link from hello@curatedtherapycollective.com
2. Click the link to set your password and activate your account
3. Complete your profile (photo, bio, availability)
4. Review the Clinician Guide
5. Start receiving referrals once your profile is active

Question 15

Do I maintain full independence?

Accepted Answer

Yes. CTC is a referral and care navigation collective, not an employer or group practice. You maintain complete autonomy over your rates, schedule, policies, and therapeutic approach. Membership is non-exclusive.

Question 16

I can't log in or didn't receive my activation email

Accepted Answer

Check your spam folder for the activation email. Try the 'Forgot Password' link if needed. If issues persist, email hello@curatedtherapycollective.com with your registered email address.

Question 17

How do I contact support?

Accepted Answer

Reach our team via the Contact page or email hello@curatedtherapycollective.com. We typically respond within 24 hours.

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