Terms, Privacy & Disclaimers

1. Introduction

Curated Therapy Collective ("CTC," "we," or "our") connects clients with independently practicing, licensed mental health professionals.

CTC is not a therapy group, treatment provider, or medical entity, and does not provide therapy or medical services directly.

By using our website, connection forms, or related services, you acknowledge and agree to these Terms of Use and this Privacy Policy.

2. Scope of Services

• CTC serves as a professional collective and matching service, not a clinical provider.
• All clinicians within the Collective are independent practitioners responsible for their own practice, licensure, and clinical decisions.
• Communication through CTC does not establish a clinician-client relationship.
• CTC staff review client information solely for the purpose of facilitating appropriate introductions.

3. User Responsibilities

For Clients:

• You agree to provide accurate information in your Concierge Request to help ensure a clinically appropriate fit.
• You understand that choosing to engage with a referred clinician is your decision.
• You acknowledge that therapy, outcomes, and fees are handled directly between you and your clinician.

For Clinicians:

• You agree to maintain active licensure, professional insurance, and ethical compliance per NASW, APA, or ACA standards.
• Membership in CTC does not constitute employment, supervision, or legal partnership with CTC.

4. Privacy Policy & HIPAA Compliance

CTC is committed to protecting your privacy and maintaining the confidentiality of your personal information in accordance with the Health Insurance Portability and Accountability Act (HIPAA) and other applicable privacy laws.

Information We Collect

• Contact information (name, email, phone)
• Basic demographic and preference details
• Any information voluntarily shared on connection or membership forms

CTC does not collect or store:

• Protected Health Information (PHI) including diagnostic details, therapy notes, or medical records
• Sensitive financial information
• Social Security numbers or government identification

How We Use Your Information

• To review client submissions and facilitate appropriate connections
• To communicate updates, scheduling, or referral details
• To improve our referral and membership experience
• Information is never used for marketing without your explicit consent

Data Security & Confidentiality

• All data transmissions are encrypted using industry-standard SSL/TLS encryption
• Connection Form and membership data are stored on secure, encrypted servers
• Access is strictly limited to authorized CTC staff on a need-to-know basis
• We do not sell, share, or rent personal information for marketing purposes
• Regular security audits are conducted to ensure data protection

Your Rights

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your data (subject to legal retention requirements)
• Opt out of non-essential communications

Payment Information

When you complete a concierge matching fee payment through our secure payment link, your payment card information is collected and processed by Stripe, Inc., our third-party payment processor. Stripe is certified as a PCI Service Provider Level 1, the most stringent level of certification available in the payments industry.

Curated Therapy Collective does not store, process, or have direct access to your full card number, CVC, expiration date, or other sensitive payment details at any time. We receive only confirmation that your concierge matching fee has been paid, along with your name, email, and the amount paid.

Curated Therapy Collective does not collect or store any payment information related to your therapy sessions. Session-level payment information is collected and stored by your matched clinician through their EHR system, governed by the clinician's own privacy and HIPAA policies.

For information on how Stripe handles your data, please review Stripe's Privacy Policy at https://stripe.com/privacy.

5. Concierge Matching Fee and Matching Services

When you submit a request through our /get-matched form, Curated Therapy Collective conducts a clinical review of your request to determine whether we can offer you a personalized therapist match. If we determine we can proceed with matching, we will email you a secure payment link to complete a one-time $50 concierge matching fee.

The concierge matching fee covers:

• Clinical review of your request by a licensed clinician
• Personalized selection of a therapist from our vetted network based on your needs, preferences, and goals
• Introduction to your matched clinician and coordination of your first session
• One re-match at no additional cost if your first matched clinician is not the right fit after your first session

The concierge matching fee is processed securely through Stripe and is paid directly to Curated Therapy Collective, LLC. It is separate from any therapy session fees, which are billed directly by your matched clinician through their electronic health record (EHR) system.

Refund Policy for the Concierge Matching Fee:

• Fully refundable if we cannot find a match.
• Non-refundable once we have curated and introduced you to a matched clinician.
• Not duplicated in the event of a re-match. If your first matched clinician is not the right fit and you request a re-match within 30 days of your first session, your original concierge matching fee covers the re-match at no additional cost.

Therapy Session Fees

Curated Therapy Collective does not collect, process, or charge therapy session fees. Session fees are set by each individual clinician and are charged directly by the clinician through their EHR. Your matched clinician will provide their session fee, billing terms, and cancellation policy as part of their intake paperwork.

By accepting an introduction to a matched clinician, you agree to the clinician's session fees, billing terms, and cancellation policies as disclosed in their intake materials.

Cancellation and No-Show Policies

Cancellation and no-show policies for therapy sessions are set by each individual clinician and disclosed in their intake paperwork. Curated Therapy Collective does not enforce or process session-level cancellation fees.

Clinician membership fees and billing terms are addressed separately in Section 11 (Clinician Membership Agreement).

6. Disclaimers

• CTC does not provide clinical care or therapy services.
• Inclusion of any clinician in the Collective does not constitute endorsement or guarantee of outcomes.
• CTC makes reasonable efforts to verify licensure and professional standing but does not supervise clinical care.
• Use of CTC services is at your own discretion and risk.

7. Ethical and Professional Standards

CTC and its members uphold the principles of the NASW Code of Ethics, APA Ethical Principles of Psychologists, and ACA Code of Ethics.

8. Limitation of Liability

CTC shall not be liable for any actions, decisions, or services provided by independent clinicians or for any harm, injury, or loss arising from their care.

By using CTC's services, you release CTC and its affiliates from responsibility related to clinician actions or outcomes.

9. Intellectual Property

All website content, materials, and branding elements are the property of Curated Therapy Collective and may not be copied or redistributed without written permission.

10. Policy Updates

This policy may be updated periodically to reflect best practices, compliance standards, or service changes.

Any updates will be posted on our website with the effective date indicated.

11. Clinician Membership Agreement

The following Membership Agreement applies to all clinicians who join Curated Therapy Collective.

12. Contact

If you have questions about these terms or our privacy practices, please contact us: