Question 1

How is CTC different from other therapy directories?

Accepted Answer

Unlike algorithm-based platforms, every referral is personally reviewed by a licensed clinician who considers your unique needs, personality, and goals. CTC is a Florida-based concierge referral and care navigation service—we connect you with independently licensed therapists in your state, rather than providing therapy directly.

Question 2

How does the concierge process work?

Accepted Answer

1. Schedule a consultation with our clinical concierge team
2. Share your story, goals, and what matters most to you
3. Receive 2-3 personalized clinician recommendations within 3-5 business days
4. Reach out directly to the clinician who feels right

Question 3

What does concierge matching cost?

Accepted Answer

**Concierge matching is complimentary.** Our clinical team works with you personally to understand your needs and provide 2-3 curated clinician recommendations.

You only pay your chosen clinician directly for therapy sessions at their stated rates.

Question 4

How are clinicians selected?

Accepted Answer

Every clinician goes through license verification, in-depth review of clinical experience, interviews about therapeutic philosophy, and reference checks. We prioritize quality over quantity.

Question 5

What if my first referral isn't the right fit?

Accepted Answer

Finding the right fit matters. If your initial connection doesn't feel right, let us know and we'll use what you learned from the first experience to refine our suggestions.

Question 6

Do clinicians offer virtual sessions?

Accepted Answer

Yes! Many clinicians offer telehealth, in-person, or hybrid options. Indicate your preference during consultation and we'll prioritize clinicians who match.

Question 7

How is my information protected?

Accepted Answer

Your information is treated with strict confidentiality, following HIPAA guidelines. Only our clinical concierge team reviews your information to make recommendations. Details are not shared with clinicians until you choose to contact them directly.

Question 8

What are the membership requirements?

Accepted Answer

Active, unrestricted license (LCSW, LMFT, LPC, PsyD, PhD, or equivalent), demonstrated specialty expertise, and commitment to professional development. We interview all applicants to ensure mutual fit.

Question 9

What's the difference between Essential and Enhanced?

Accepted Answer

**Essential ($75/month):** Profile in Collective + client referrals

**Enhanced ($125/month):** Everything in Essential + peer consultation groups, networking events, and priority visibility

Save 20% with annual billing.

Question 10

What is the 12-month minimum commitment?

Accepted Answer

**All memberships require a 12-month minimum commitment** from your enrollment date. This allows us to maintain a stable, high-quality collective and invest in meaningful support for our clinicians.

**Key terms:**
• Early termination during the 12-month period is not permitted
• Membership fees are non-refundable
• After the initial 12 months, you may cancel with 30 days' written notice

Email hello@curatedtherapycollective.com with any questions about membership terms.

Question 11

How does billing work?

Accepted Answer

Monthly or annual billing via credit card. No per-referral fees or commissions. 14-day satisfaction guarantee for new members. Email hello@curatedtherapycollective.com for billing questions or to cancel.

Question 12

What happens if I deactivate my membership?

Accepted Answer

If you deactivate your paid membership, your account will automatically move to our **Community Level**. You will remain part of Curated Therapy Collective's professional community, but will no longer receive curated referrals or paid-tier benefits.

To deactivate, email hello@curatedtherapycollective.com with 30 days' written notice after completing the 12-month minimum term.

Question 13

How many referrals should I expect?

Accepted Answer

We don't make volume promises. Referrals depend on your specialty, location, and availability. Quality matters more than quantity—one well-aligned client is worth more than ten misaligned consultations.

Question 14

How are clients referred to me?

Accepted Answer

Our clinical team matches clients based on their needs, preferences, and your stated specialties. Each referral represents a client whose needs genuinely align with your expertise.

Question 15

Can I pause referrals when my caseload is full?

Accepted Answer

Yes, pause your profile anytime through your dashboard with a single click. Your membership remains active and you can resume whenever ready.

Question 16

What are my first steps after approval?

Accepted Answer

1. Activate your account via the link in your approval email
2. Complete your profile (photo, bio, availability)
3. Review the Clinician Guide
4. Start receiving referrals once your profile is active

Question 17

Do I maintain full independence?

Accepted Answer

Yes. CTC is a referral and care navigation collective, not an employer or group practice. You maintain complete autonomy over your rates, schedule, policies, and therapeutic approach. Therapy services are provided by you as an independently licensed clinician. Membership is non-exclusive.

Question 18

I can't log in or didn't receive my activation email

Accepted Answer

Check your spam folder for the activation email. Try the 'Forgot Password' link if needed. If issues persist, email hello@curatedtherapycollective.com with your registered email address.

Question 19

How do I contact support?

Accepted Answer

Reach our team via the Contact page or email hello@curatedtherapycollective.com. We typically respond within 24 business hours.

Frequently Asked Questions

Joining & Membership

Referrals & Your Practice

Getting Started

Technical Support

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