Question 1

What makes CTC's 'Curated Connections' different from other therapy matching services?

Accepted Answer

Curated Connections is our signature approach to finding the right therapist, and it's fundamentally different from algorithm-based platforms. While most services rely on filters, keywords, and automated matching, every connection at CTC is personally reviewed and thoughtfully curated by a licensed clinician who understands the nuances of therapeutic fit. We consider your unique needs, personality, communication style, and goals to create meaningful connections that have a higher likelihood of success. It's the difference between being matched by a machine and being understood by a person.

Question 2

How does the Curated Connection process work step by step?

Accepted Answer

Your journey begins when you schedule a complimentary consultation with our team. During this conversation, a licensed clinician takes time to understand your story, not just your symptoms. We explore what you're hoping to achieve, what's worked or hasn't worked in past therapy experiences, and what qualities matter most to you in a therapist. Based on this personal discussion, we thoughtfully select 2-3 therapists from our vetted Collective who specialize in your areas of concern and align with your preferences. You'll receive detailed profiles and can reach out directly to the therapist who feels right.

Question 3

Why is a clinician-led approach better than algorithm-based matching?

Accepted Answer

Algorithms can match keywords, but they can't understand context, nuance, or the intangible qualities that make a therapeutic relationship work. Our clinician-led approach means someone with years of clinical expertise is evaluating your needs, understanding the subtle dynamics of different therapeutic styles, and considering factors that no algorithm can capture. This results in significantly higher first-connection success rates and more meaningful therapeutic relationships. When you're seeking help for something as personal as mental health, you deserve more than a database query.

Question 4

How long does the Curated Connection process take?

Accepted Answer

Most clients receive their personalized therapist recommendations within 3-5 business days. Because our process is human-led rather than automated, we take the time to ensure quality connections rather than just quick ones. We believe that finding the right therapeutic fit shouldn't be rushed, and those few extra days of thoughtful consideration often mean the difference between a good match and the right match.

Question 5

Is the Curated Connection service really complimentary?

Accepted Answer

Yes, our curated connection service is completely complimentary for clients. There are no fees, hidden costs, or commissions on your therapy sessions. You only pay for therapy directly with your chosen therapist at their stated rates. CTC is funded entirely by clinician memberships, not client fees. This model ensures our focus remains on finding you the right fit, not maximizing referral volume or taking a cut of your care.

Question 6

How are therapists selected to join the Curated Collective?

Accepted Answer

Every therapist in our Collective goes through a rigorous, multi-step vetting process that goes far beyond credential verification. We verify all licenses and check for any disciplinary actions, review clinical experience and specialty areas in depth, conduct interviews to understand their therapeutic philosophy, assess their communication style and professionalism, and check references from colleagues and supervisors. We look for clinicians with demonstrated excellence in their specialty areas who are committed to ongoing professional development. Quality over quantity is our guiding principle.

Question 7

What types of therapists and specialties are represented in the Collective?

Accepted Answer

Our Curated Collective includes licensed psychologists (PsyD, PhD), licensed clinical social workers (LCSW), licensed marriage and family therapists (LMFT), and licensed professional counselors (LPC). Specialties span the full spectrum of mental health needs including anxiety and depression, trauma and PTSD, relationship and couples therapy, family dynamics, child and adolescent issues, life transitions, grief and loss, identity exploration, career challenges, and more. Many of our clinicians are trained in specialized modalities like EMDR, DBT, somatic experiencing, and psychodynamic therapy.

Question 8

Do therapists in the Collective offer virtual sessions?

Accepted Answer

Yes! Many of our therapists offer telehealth options in addition to in-person sessions, and some practice exclusively online. During your consultation, you can indicate your preference for virtual, in-person, or hybrid therapy, and we'll prioritize therapists who match your preferred format. Our network includes clinicians licensed across multiple states, which expands your options for virtual care even if you're in an area with limited local providers.

Question 9

What if my first connection isn't the right fit?

Accepted Answer

Finding the right therapeutic relationship is deeply personal, and we understand that sometimes the first connection isn't perfect, even with our careful curation. If your initial match isn't the right fit, simply reach out to our team and we'll provide additional curated recommendations at no extra charge. We're committed to your success, not just completing a referral. Many factors influence therapeutic fit, and we'll use what you learned from the first experience to refine our next recommendations.

Question 10

How is my personal information protected?

Accepted Answer

Your privacy is paramount to us. Information you share during the connection process is treated with the utmost confidentiality and is only used to find appropriate therapist recommendations. We follow strict HIPAA guidelines and industry best practices for data security. Your information is never sold to third parties, used for marketing purposes, or shared beyond what's necessary to facilitate your connection. We take data protection as seriously as any healthcare provider.

Question 11

Who has access to the information I share during consultation?

Accepted Answer

Only our clinical connection team, which consists of licensed mental health professionals, reviews your information to select appropriate therapist recommendations. Details about your situation are not shared with therapists until you choose to contact them directly. Even then, you control what you share in your initial outreach. Our team is bound by professional ethics and confidentiality standards, treating your information with the same care as any clinical interaction.

Question 12

How does CTC's Curated Connections model benefit clinicians?

Accepted Answer

CTC creates curated connections at multiple levels that enrich your practice and professional life. We provide thoughtful client-to-clinician fits that align with your clinical expertise and preferred populations, reducing the mismatched referrals that waste everyone's time. We also facilitate meaningful clinician-to-clinician relationships through peer consultation groups and collaborative opportunities. Independent practice doesn't have to mean professional isolation, and Curated Connections brings you into a community of like-minded colleagues.

Question 13

How are clients connected to my practice?

Accepted Answer

Our clinical team thoughtfully connects clients based on their specific needs, preferences, therapeutic goals, and your stated specialties and availability. Unlike high-volume referral services that prioritize quantity, we focus on quality connections that are more likely to convert to ongoing therapeutic relationships. Each referral represents a client whose needs genuinely align with your expertise, which means less time spent on initial consultations that don't lead anywhere.

Question 14

What peer connection and community opportunities exist?

Accepted Answer

Enhanced tier members access curated peer connections through monthly consultation groups led by experienced clinicians, networking events with colleagues across specialties, collaborative case discussion opportunities, and thought leadership platforms including our blog and professional resources. These connections help you grow professionally, combat the isolation of private practice, and build relationships with trusted colleagues for referrals and collaboration.

Question 15

I've been approved! What are my first steps?

Accepted Answer

Congratulations on joining the Curated Collective! Your first step is to activate your account using the link in your approval email. This will take you to create a password and access your Clinician Dashboard. From there, you'll complete your profile setup including uploading a professional photo, refining your bio, and setting your availability. We also recommend reviewing the Clinician Guide for a complete walkthrough of all member features.

Question 16

How do I activate my clinician account?

Accepted Answer

When your application is approved, you'll receive an email with an activation link. Click the link to be directed to our activation page where your email will already be filled in. Simply create a secure password to complete your account setup. If you don't see the email, check your spam folder or contact our support team for assistance.

Question 17

What should I do first in my Clinician Dashboard?

Accepted Answer

Start by completing your profile checklist: upload a professional headshot, review and enhance your bio, add your availability, and consider recording an intro video to help clients get to know you. A complete profile significantly increases your visibility and the quality of connections you receive. You can also explore the Clinician Library for resources and review upcoming CTC events.

Question 18

How do I upload my profile photo and intro video?

Accepted Answer

In your Clinician Dashboard, navigate to your profile settings. You'll find dedicated sections for uploading your professional photo and optional intro video. For photos, we recommend a professional headshot with good lighting. For videos, keep them under 2 minutes and focus on introducing yourself and your therapeutic approach. Videos are reviewed by our team before going live.

Question 19

How long before I start receiving client connections?

Accepted Answer

Once your profile is complete and active, you're eligible to receive connections immediately. The timing of connections depends on factors like your specialty areas, location, and current client demand. Ensure your profile is fully completed and your availability is up to date to maximize your visibility. Enhanced tier members receive priority placement in search results.

Question 20

Where can I find help and resources as a new member?

Accepted Answer

The Clinician Library in your dashboard contains guides, best practices, and professional development resources. The Clinician Guide provides a comprehensive walkthrough of all platform features. You can also reach out to our support team anytime through the Contact page. Enhanced members have access to peer consultation groups where you can connect with experienced colleagues.

Question 21

Can I pause my profile if I'm not ready for connections yet?

Accepted Answer

Yes, you can pause your profile at any time through your Clinician Dashboard. This is useful if you want to finish setting up your profile before going live, or if you need time to prepare for new clients. Simply toggle your availability status when you're ready to start receiving connections.

Question 22

What qualifications are required to join the Curated Collective?

Accepted Answer

We require all clinicians to hold an active, unrestricted license in their state of practice (LCSW, LMFT, LPC, PsyD, PhD, or equivalent). We also look for demonstrated expertise in specific specialty areas and a commitment to ongoing professional development. We're selective because our clients trust us to connect them with exceptional clinicians, and our reputation depends on the quality of our Collective members.

Question 23

What does the application and vetting process involve?

Accepted Answer

The process begins with our online application where you'll share your credentials, specialties, therapeutic approach, and practice details. Our team reviews applications within 1-2 weeks. Qualified applicants are invited to a conversation with our clinical team where we learn about your practice philosophy, clinical strengths, ideal client populations, and what you're looking for in referrals. We then verify credentials and complete onboarding. The full process typically takes 2-4 weeks from application to acceptance.

Question 24

Why do you interview applicants rather than just accepting credentials?

Accepted Answer

Credentials tell us you're qualified, but our conversation reveals who you are as a clinician. We want to understand your therapeutic philosophy, what lights you up professionally, where you do your best work, and what kind of clients you're hoping to connect with. This depth of understanding is what allows us to make truly curated connections rather than generic referrals. It's also an opportunity for you to learn about us and ensure CTC is the right fit for your practice.

Question 25

What membership tiers and benefits does CTC offer?

Accepted Answer

We offer two membership tiers designed for different practice needs. Essential membership includes your professional profile in our Curated Collective directory, client referrals matched to your specialties, and opportunities to contribute to our blog and professional resources. Enhanced membership adds priority visibility in search results, access to peer consultation groups, featured contributor status, marketing support, and expanded professional development resources. Both tiers are designed to provide genuine value, not just list you in another directory.

Question 26

How does the fee structure work?

Accepted Answer

Membership fees are straightforward with monthly or annual billing options. We don't charge per-referral fees or take commissions on your sessions. Your membership covers all referrals you receive, which means you can focus on client care without calculating the cost of each new relationship. This model aligns our incentives with yours: we succeed when your practice thrives, not when we maximize referral volume.

Question 27

Can I adjust my membership tier as my practice needs change?

Accepted Answer

Absolutely. To upgrade, downgrade, or adjust your membership tier, simply email our membership team at hello@curatedtherapycollective.com. Changes take effect at the start of your next billing cycle. We want your membership to serve your practice at every stage, and we're flexible about finding the right fit.

Question 28

What payment methods do you accept?

Accepted Answer

We accept all major credit cards including Visa, Mastercard, American Express, and Discover. Payments are processed securely through Stripe, an industry-leading payment processor. We do not store your full credit card details on our servers.

Question 29

When will I be charged for my membership?

Accepted Answer

For monthly memberships, you'll be charged on the same date each month as your initial signup. For annual memberships, you'll be charged once per year on your signup anniversary. You'll receive an email notification before each renewal.

Question 30

How do I update my payment method?

Accepted Answer

To update your payment method, please email our membership and onboarding team at hello@curatedtherapycollective.com. We'll assist you with updating your card on file or switching to a different payment method.

Question 31

Can I get a refund if I cancel my membership?

Accepted Answer

We offer a 14-day satisfaction guarantee for new members. If you're not satisfied within the first 14 days, email hello@curatedtherapycollective.com for a full refund. After this period, memberships are non-refundable but you can cancel anytime to prevent future charges.

Question 32

How do I cancel my membership?

Accepted Answer

To cancel your membership, email our membership team at hello@curatedtherapycollective.com. Please include your registered email address and we'll process your cancellation promptly. Cancelled memberships remain active until the end of the current billing period.

Question 33

Do you offer discounts for annual billing?

Accepted Answer

Yes! Annual memberships include a discount compared to monthly billing. You'll see the savings displayed when selecting your billing period during signup. To switch from monthly to annual billing, email hello@curatedtherapycollective.com and we'll help you make the change.

Question 34

Will I receive invoices for my membership payments?

Accepted Answer

Yes, you'll receive an email receipt for every payment. If you need copies of past invoices or have questions about your billing history, email hello@curatedtherapycollective.com and our team will assist you.

Question 35

Who do I contact for billing questions or issues?

Accepted Answer

For all billing, payment, subscription management, or cancellation inquiries, please email our membership and onboarding department at hello@curatedtherapycollective.com. Our team typically responds within 1-2 business days.

Question 36

What types of clients and how many referrals can I expect?

Accepted Answer

Referral volume and type depend on several factors including your specialty areas, geographic location, availability, and membership tier. During onboarding, we're transparent about realistic expectations for your specific situation and work with you to optimize your profile for the most relevant connections. Quality matters more than quantity: one well-matched client who becomes a long-term therapeutic relationship is worth more than ten mismatched consultations.

Question 37

How much control do I have over the referrals I receive?

Accepted Answer

Complete control. You define your specialties, preferred client populations, presenting issues you work with, geographic service area, session formats, and availability. We only refer clients that match your specified preferences. You can update these parameters anytime through your member dashboard, and our team is always available to refine your profile as your practice evolves.

Question 38

Can I pause referrals when my caseload is full?

Accepted Answer

Yes, you can pause your profile at any time through your member dashboard with a single click. This is useful when your caseload is full, during vacations, or whenever you need a break from new client inquiries. Your membership remains active and you can resume whenever you're ready. We respect that sustainable practice means honoring your capacity limits.

Question 39

How does my profile appear in the Curated Collective directory?

Accepted Answer

Your professional profile is featured in our curated directory, showcasing your specialties, therapeutic approach, credentials, and the unique qualities that define your practice. Profile content is drawn from your application and can be refined in collaboration with our team. We focus on presenting you authentically to prospective clients who are genuinely seeking what you offer.

Question 40

What control do I have over what information appears on my profile?

Accepted Answer

Our team works with you to ensure your profile accurately represents your practice. If you have preferences about which details are highlighted or would like to update your information, simply reach out and we'll make adjustments. We believe your profile should reflect your clinical identity and the clients you're best positioned to serve.

Question 41

How does visibility differ between Essential and Enhanced membership?

Accepted Answer

Enhanced members receive priority placement in directory search results and are featured more prominently to prospective clients. Essential members maintain full directory presence and referral eligibility. Both tiers include the same curated matching process—the difference is in discoverability for clients browsing the directory directly.

Question 42

What happens to my profile if I cancel my membership?

Accepted Answer

If you decide to end your membership, your profile will be removed from the directory. Memberships renew automatically, so if you wish to cancel, simply contact our support team before your renewal date. We're happy to discuss any concerns and ensure a smooth transition.

Question 43

How do I access my Clinician Dashboard?

Accepted Answer

Once your application is approved, you'll receive an email with a link to activate your account. After setting up your password, you can log in anytime through our website to access your Clinician Dashboard. From there, you can update your profile, manage your availability, access the Clinician Library, and connect with peer resources.

Question 44

Do I maintain full independence as a CTC member?

Accepted Answer

Absolutely. CTC is a referral collective, not an employer or group practice. You remain fully independent with complete autonomy over your rates, schedule, policies, therapeutic approach, and business decisions. You maintain your own malpractice insurance and business structure. We're here to enhance your practice with quality referrals and community, not to direct how you practice.

Question 45

What practice support does membership include?

Accepted Answer

Beyond referrals, members access a range of practice support resources. This includes marketing exposure through our directory and content platforms, professional development opportunities, a community of vetted colleagues for informal consultation and collaboration, and for Enhanced members, structured peer consultation groups and thought leadership opportunities. We believe supporting the whole clinician leads to better outcomes for everyone.

Question 46

Can I participate in other referral networks while being a CTC member?

Accepted Answer

Yes, membership with CTC is completely non-exclusive. Many of our clinicians are listed on other platforms and receive referrals from multiple sources. We're confident in the unique value of Curated Connections and don't need exclusivity to demonstrate it. Your practice is yours to build however works best for you.

Question 47

I can't log in to my account. What should I do?

Accepted Answer

First, ensure you're using the email address associated with your approved application. Try the 'Forgot Password' link to reset your password. If you haven't activated your account yet, check your inbox (and spam folder) for the activation email sent when your application was approved. If issues persist, contact our support team with your registered email address.

Question 48

I never received my activation email. How can I get a new one?

Accepted Answer

Check your spam, junk, and promotions folders first—activation emails sometimes get filtered. If you still can't find it, contact our support team and we'll verify your application status and resend the activation link. Make sure to add our email domain to your safe senders list.

Question 49

My password reset link isn't working. What's wrong?

Accepted Answer

Password reset links expire after a short time for security reasons. If your link has expired, request a new one from the login page. Make sure you're clicking the most recent link if you've requested multiple resets. If problems continue, try using a different browser or clearing your cache.

Question 50

I'm getting an error when trying to save my profile changes.

Accepted Answer

This can happen if your session has timed out. Try logging out and back in, then make your changes again. Ensure all required fields are filled in and that any uploaded images meet our size requirements (photos should be under 5MB). If the error persists, try a different browser or contact support with the specific error message.

Question 51

My profile photo or video isn't uploading. What should I check?

Accepted Answer

Verify that your file meets our requirements: photos should be JPG, PNG, or WebP format under 5MB; videos should be MP4 format under 100MB. Try a different browser if uploads fail, and ensure you have a stable internet connection. Large files may take several minutes to upload. If issues continue, try compressing your file before uploading.

Question 52

The website looks broken or features aren't working properly.

Accepted Answer

Try these steps: clear your browser cache and cookies, try a different browser (we recommend Chrome, Firefox, or Safari), disable any browser extensions that might interfere, and ensure your browser is updated to the latest version. If the issue persists, let us know what you're experiencing and which browser/device you're using.

Question 53

I'm having trouble accessing my billing portal.

Accepted Answer

The billing portal opens in a new tab—check if your browser is blocking pop-ups. If you're still having trouble, try accessing it from a different browser or device. Your billing portal link is unique to your account, so make sure you're logged in with the correct credentials before clicking 'Manage Subscription.'

Question 54

How do I contact support for technical issues?

Accepted Answer

You can reach our support team through the Contact page on our website. Include as much detail as possible: the specific error message, what you were trying to do, which browser and device you're using, and any screenshots of the issue. We typically respond within 24 business hours.

Frequently Asked Questions

Curated Connections: Concierge Mental Health Matching

About Our Curated Collective

Privacy & Your Information

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